Q. Why has my Service Charge increased?

Answer:

The service charge is an estimate of the actual costs of providing the various services arranged by Heritage. The costs of these services can vary depending on contractors/supplier’s charges, changes in the level or frequency of services required or maintenance requirements and changes in legislation.

For example, utility suppliers for electricity or water may increase their prices on communal supplies, or usage might be higher than previously anticipated. The level of repairs needed might be higher than anticipated or it might be decided that services such as cleaning or gardening need to be carried out more frequently. Insurance costs may also change as a result of wider trends. Budgets /estimates will take into account long term changes in costs.

Whatever the outcome, we use our expertise to keep costs as low as possible but consistent with providing the right level of service.